Answers before you ask

It is a subscription that gives your device a login to a streaming server holding live channels, films and series. You add the login to a player app once, and the full channel list and guide load automatically. Nothing is installed on your router and no satellite dish is needed.

Orders are processed automatically and your credentials are emailed within a few minutes. If a manual check is needed, support responds within an hour, 24 hours a day.

Yes. The trial gives you the complete channel list at full quality for a short period, so you can check the picture on your own TV and connection before paying. No card is required.

Smart TV (Samsung, LG, Android TV), Amazon Fire TV Stick, iPhone and iPad, Android phones, tablets and TV boxes, Windows and macOS computers, MAG boxes and Enigma2 receivers.

Usually not. If you own a smart TV from 2016 or later, it can run a player directly. A Fire TV Stick at around $30 is the cheapest way to upgrade a television that is too old to support one.

Plans start at $15.99. Price depends only on the length of the subscription and the number of devices that can stream at the same time — the full channel list is identical on every plan.

Count televisions that are watched at the same time, not the number of devices you own. If two people watch different channels in the evening, choose a two-device plan.

There is no contract. Plans are prepaid for a fixed period and simply stop renewing when that period ends. No cancellation request and no exit fee.

Card and major online payment methods through the client area checkout, with availability varying slightly by country.

Yes, at any time from the client area. The unused value of your current plan is applied to the new one.

10 Mbps is enough for HD, 25 Mbps for FHD and 4K, and around 50 Mbps for 8K. Stability matters more than the peak figure — a connection that swings wildly will buffer even when the average looks adequate.

In order: test the speed on the buffering device rather than at the router, restart the device properly by removing the power, move to 5 GHz Wi-Fi or a cable, disable Wi-Fi power saving, and set DNS to 1.1.1.1. Our troubleshooting guide covers all nine fixes.

Yes, where the broadcaster provides a UHD feed. The number of UHD channels is smaller than the HD list, and the player information overlay shows the resolution actually being received.

The EPG covers seven days of schedule on supported channels. It is delivered in UTC, so set the correct time zone in the player for the times to line up.

Catch-up is available on channels whose source supports it, so the exact list varies. It works most reliably through the Xtream Codes login rather than an M3U link.

People in your household can use it up to the number of connections on your plan. What is not allowed is sharing the login outside the household or reselling it, which is detected and results in suspension.

The newest stream takes over and the older one stops. Persistent overuse beyond the plan limit can suspend the account, so check your plan before adding devices.

Yes. Players that use activation keys are per device, so contact support to release the old key before registering a new one.

We record which connection is active and from which IP address, because that is how connection limits and abuse are enforced. We do not build viewing profiles or sell data. The privacy policy sets out the detail.

Simply do not renew. Your plan runs to the end of the period you paid for and then stops. If you want it closed sooner, open a ticket.